Privacy Policy

1. Data Controller

IPTV Norge is the data controller responsible for your personal data. If you have questions about how we handle your data, or if you wish to exercise your data protection rights, please contact our Data Protection team at support@best-iptv-norway.com.

2. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases for processing your personal data: (a) Contract performance, where processing is necessary to deliver the IPTV service you have subscribed to; (b) Legitimate interests, where processing helps us improve our service, ensure security, and prevent fraud; (c) Consent, where you have given us explicit permission to contact you for marketing purposes; and (d) Legal obligation, where processing is required to comply with UK tax, financial, or regulatory requirements.

3. Information We Collect

We collect the following categories of personal data:

Account Information: When you create an account or purchase a subscription, we collect your name, email address, and payment information. Payment processing is handled by secure third-party payment processors (Stripe, PayPal), and we do not store your complete credit card or bank details on our servers.

Usage Data: We automatically collect information about how you interact with our service, including channels viewed, viewing duration, device information (device type, operating system, app version), IP address, and connection timestamps. This data helps us improve service quality and troubleshoot technical issues.

Technical Data: We collect information about your device and network configuration, including browser type, screen resolution, time zone, and language preferences. This information is used to optimise your streaming experience.

Communication Data: When you contact our customer support team, we retain records of our correspondence including your messages, our responses, and any attachments to provide consistent support.

4. How We Use Your Information

We use the information we collect for the following purposes: to provide, maintain, and improve our IPTV streaming service; to process your subscription payments and manage your account; to send you important service announcements, billing notifications, and support communications; to personalise your viewing experience; to monitor and analyse usage patterns to improve service quality; to detect, prevent, and address technical issues, fraud, and security concerns; and to comply with legal obligations under UK law.

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with: payment processors (Stripe, PayPal) to complete transactions; hosting and infrastructure providers who help us deliver our service; analytics providers to help us understand service usage; and when required by UK law, court order, or governmental authority. All third-party processors are contractually bound to process your data in accordance with UK GDPR requirements.

6. International Data Transfers

Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR. This includes using Standard Contractual Clauses approved by the Information Commissioner's Office (ICO), or transferring data to countries with an adequacy decision from the UK government.

7. Data Security

We implement industry-standard security measures including: encryption of data in transit using TLS/SSL protocols; secure storage of user credentials using modern hashing algorithms (bcrypt); regular security audits and vulnerability assessments; access controls limiting employee access to personal data on a need-to-know basis; and automated monitoring for suspicious activities. While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure.

8. Cookies and Tracking Technologies

Our website uses cookies in accordance with PECR. Essential cookies are required for the service to function (session management, authentication). Analytics cookies (with consent) help us understand how users interact with our site. Preference cookies remember your settings. You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling essential cookies may affect service functionality.

9. Your Rights Under UK GDPR

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

• Right of Access - request a copy of the personal data we hold about you
• Right to Rectification - request correction of inaccurate or incomplete data
• Right to Erasure - request deletion of your personal data (subject to legal retention requirements)
• Right to Restrict Processing - request limitation of how we use your data
• Right to Data Portability - receive your data in a structured, machine-readable format
• Right to Object - object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent - withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact support@best-iptv-norway.com. We will respond to all rights requests within 30 days as required by UK GDPR. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been infringed.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we retain certain information for up to 30 days for backup and recovery purposes. Billing records are retained for the period required by UK tax regulations (typically 6 years under HMRC requirements). Usage data is retained for up to 12 months for analytics purposes before being anonymised.

11. Children's Privacy

Our service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately and we will take steps to delete the information within 72 hours.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Material changes will be communicated by posting the updated policy with a new "Last updated" date and, where appropriate, notifying you by email. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact our Data Protection team at support@best-iptv-norway.com.